Getting Started with TranscribeIQ's Chrome Extension

Start A TranscribeIQ Free Trial

Launch TranscribeIQ by clicking the TranscribeIQ icon in the chrome toolbar

Then click the Free Trial button:

Next enter your email into the screen - it will send an activation link to your email:

Next activate TranscribeIQ by clicking the link in your email:

Login to TranscribeIQ (if you already have an account)

Then click the Login button:

Next enter your email into the activation pop up, and check your email for the activation email.

TranscribeIQ will send a link to your email, click the link “Log in to TranscribeIQ” and the extension is ready to use

TranscribeIQ Navigation Basics

Interface: You can Launch TranscribeIQ by clicking this icon in the chrome toolbar

Analyzing Calls Using Any Transcript:

To add a transcript from an app other than Gong.io, like Microsoft Teams, Google Meet or Zoom or any other transcript select the TranscribeIQ icon

Followed by click here in the menu below:

This will launch the feature that allows you to copy and paste in any call transcript:

Start your Analysis  

Press the confirm button to start your analysis from the TranscribeIQ interface:

Analyzing Calls from Gong:

Alternatively you can launch TranscribeIQ from the side bar in any Gong.io call page from the icon on the side:

You’ll be able to launch the extension on any page that looks like this and where you see the sidebar launcher:

Starting your Analysis:
Once you are in a call - select the kind of analysis you’d like to perform from the drop down menu and click    

Note - depending on the length of the call and analysis being performed it can take from a few seconds to up to 30 seconds to return the analysis.

Viewing your analysis:  
Once the call has been analyzed you’ll see the results in the main area:

Starting a Multi-Call Analysis: In TranscribeIQ you can analyze up to 6 calls at a time from Gong’s “Conversations => Search” section.

Next filter your calls to the ones you want to analyze - you can do this by an Account or Title or other filters

Next select the TranscribeIQ Icon on the right hand side of the browser or in your chrome extension bar

Selecting your calls:
You can then highlight the calls you want (up to 6 and then choose your analysis from the menus

Once you’ve selected and hit Analyze Gong Calls you can view the results of your multi-call analysis:

Saving your analysis:  If you’d like to save this analysis for later click the Save icon

Viewing saved analysis:  
To view your saved analyses click to see your saved calls

It will display your calls you can click to access it again

Exporting saved analysis:
Click the button to save the analysis you want to include by selecting them from if you want to get a single or multiple analysis out in bulk.

Deleting saved analysis:  
At any time you can delete an analysis you’ve saved by clicking the button.

Manage Settings:  
You can customize your interface using the button below:

Choose the profile based on your role if you only want to see Sales or Customer Success based analysis. You can select General to have all analyses available to you, the interface will instantly reflect your choice after you’ve made it.